FAQ – Motorcycle rental in Tuscany
Here you'll find the key answers about renting our Royal Enfield Classic 350: from booking to payment and deposit, through to insurance, equipment and return.
Can't find your question? Write to us, we'll answer in person.
General questions about renting
Which motorcycle can I rent from you?
With us you rent the Royal Enfield Classic 350, a classic motorcycle with modern engineering. Light, reliable and made for the winding roads of Tuscany.
Does Motezza also offer other brands or scooters?
No. We rent out the Royal Enfield Classic 350 and nothing else, no Vespa, Ducati, Guzzi, Harley or BMW. One model, carefully maintained, instead of a wide choice.
For short trips in the city a scooter would make more sense, and for that we're the wrong people to ask. For the hills and country roads of Chianti, a motorcycle with big wheels is the steadier choice.
What's the minimum rental period?
The shortest booking is the half day, up to 5 hours with return the same day. That's enough for a loop through Chianti or a ride out to lunch in the hills.
What's the maximum rental period?
Up to 28 days at a stretch. Ideal for a road trip, a longer holiday or several weeks in the region. The longer you rent, the lower the daily rate.
Is the motorcycle also suitable for less experienced riders?
The Royal Enfield Classic 350 is easy to handle, solid and forgiving. You should be able to ride safely and have experience in traffic, then it's a good choice for returning riders too.
How old do I have to be to rent from Motezza?
At least 22.
Which licence do I need?
A valid motorcycle licence, category A or A2.
What applies to licences issued outside the EU?
If your licence isn't issued in the EU or EFTA (Norway, Iceland, Liechtenstein, Switzerland), you also need an International Driving Permit (IDP) in Italy. You get it from the automobile club in your home country.
Is there a mileage limit?
No, all rentals come with unlimited mileage. You decide the route and the pace.
Payment and deposit
How much is the security deposit?
The security deposit is €800 per motorcycle.
How do I leave the security deposit?
At pickup, by credit card or in cash. With a card the amount is only held, not charged. Prepaid and debit cards work for the rental only, not for the security deposit.
How do I get the security deposit back?
After the return and inspection of the motorcycle, by the same method you used to leave it. In full if the return is damage-free.
When do I have to pay the deposit?
The deposit of 15% of the expected total is due when you book. Your booking is only confirmed once the deposit is paid.
Is the deposit refundable?
Yes, if you cancel up to 10 days before the rental begins, you'll receive a full refund of your deposit. The full cancellation policy is outlined in the GTCs.
When is the balance due?
The balance is due at pickup, in a single payment. Payment in instalments is not possible.
Which payment methods do you accept?
For the rental: cash, credit card or debit card, including prepaid. For the security deposit: credit card or cash only.
Pickup and return
Where do I pick up the motorcycle?
Pickup is at our location in Greve in Chianti, deliberately outside Florence. That way you avoid city traffic and ZTL and start straight onto the country roads of Tuscany. How to reach us from Florence is on the Florence Page.
Can I pick up the motorcycle somewhere else?
No, pickup is only at our location in Greve in Chianti.
How is the motorcycle handed over?
With a full tank and in perfect condition, with a short briefing. On request we also give you route tips for your day.
Do you offer delivery of the motorcycle?
From a rental period of one week, we deliver for a fee within 30 kilometres of our location. Please ask about availability in advance.
How much does delivery cost?
€55 base price per trip, for delivery and collection, plus €2 per kilometre of distance. The price is per motorcycle.
Is return outside opening hours possible?
Yes, by arrangement.
Can I return the motorcycle somewhere else?
No, the return takes place where you picked up the motorcycle, unless we've agreed otherwise.
What happens if I return the motorcycle late?
If the return is late, we charge for the additional rental time.
Do I have to return the motorcycle with a full tank?
You have two options. Either you return the motorcycle with a full tank, the way you received it. Or you book the Tank Service for €25, then we take care of refuelling and you don't have to stop at the petrol station.
Can I use the motorcycle for a trip abroad?
Trips abroad are only allowed by prior arrangement. If we agree, an additional fee applies. The reason isn't the insurance, but the greater distance from the starting point.
Insurance and liability
Which insurance is included in the rental price?
A liability insurance. It covers damage you cause to third parties.
Is there fully comprehensive cover?
No, we don't offer fully comprehensive or theft cover. Damage to the motorcycle itself is deducted from the security deposit, and any costs beyond that are yours.
Is there an excess?
The liability insurance has no excess, but covers only damage to third parties, not to the motorcycle itself.
Does the liability insurance also apply abroad?
The liability insurance applies in Italy and in the countries listed on the Green Card. You get this card with the motorcycle.
Which additional insurance do you recommend?
Before your trip, check whether your credit card or a separate excess insurance covers the deposit on rental vehicles. Some cards exclude two-wheelers, which takes just a few minutes to confirm.
Who is liable for damage to the motorcycle?
For damage not covered by the liability insurance, you're liable. It's deducted from the security deposit, and any costs beyond that are yours.
What do I do in case of an accident?
Contact us immediately and involve the police if necessary.
What happens in case of theft?
We don't offer theft cover. In case of theft, you're liable for the loss of the motorcycle. So park it securely and use the steering lock. You can take out theft cover with external providers.
Equipment and safety
Are helmets included in the rental price?
Yes, two helmets are included in the rental price, for rider and pillion.
Are helmets available in different sizes?
Yes, from XS to XXL.
Can I rent a jacket and gloves?
Yes, for an extra charge. Rain trousers, a navigation device and a GoPro can also be added. The prices are in the Price list.
Do I have to bring my own protective gear?
You can bring your own or rent gloves and a jacket from us.
Does the motorcycle have storage space?
All motorcycles have a lockable side case of 12 litres. If you choose the single-seat version, we also fit a luggage rack for you.
Can I rent a navigation device?
Yes, with Apple CarPlay and Android Auto. We provide a phone mount free of charge.
Can I attach my own accessories to the motorcycle?
No, changes to the motorcycle aren't allowed, to avoid damage.
Do the motorcycles have ABS?
Yes, the Royal Enfield Classic 350 has an ABS braking system.
How do you ensure the motorcycles are safe?
Our motorcycles are serviced regularly and are in perfect condition.
Are there safety tips for less experienced riders?
Before setting off, get familiar with the motorcycle and make sure you know the traffic rules. You'll find everything important in the Rule overview.
Weather and season
Can I rent the motorcycle in winter too?
No, from December to February we're on winter break. The season runs from March to November.
Can I just drop by in March or November?
You can book online as usual in March and November too. During those months, though, we're only on site when there's a booking. Without one, you won't find anyone here.
What happens in bad weather?
In bad weather we offer you a free rebooking, if availability allows.
Do you offer a refund in extreme weather?
In extreme weather you can rebook. A refund is only made according to our GTCs.
Are there any restrictions in spring and autumn?
No, in spring and autumn you can rent the motorcycle under the usual conditions. These are actually the most pleasant times to come.
Can I return the motorcycle in heavy rain?
The return goes as agreed. In extreme weather, talk to us and we'll find a solution.
More information
How do I reach you with questions or problems?
By email, WhatsApp or phone during business hours.
Can I buy a gift voucher?
Yes, we offer gift vouchers. Write to us for the details.
Are there guided tours?
On request, we'll ride with you on a tour planned in advance. From April to September there's also the guided Coffee Ride from Greve in Chianti every Saturday. You'll find the schedule, price and sign-up on the rides page. contact page.
Can I change or cancel my booking?
Changes and cancellations are possible under certain conditions. The following applies:
- Up to 10 days before the rental begins: You'll receive a full refund of your deposit.
- Between 10 days and 48 hours before the rental starts: we keep the deposit (15%) as a cancellation fee. In some cases we offer a voucher for a later rental, but the deposit itself is not refundable.
- Less than 48 hours before the rental starts: the full rental amount is due, with no refund.
The full policy is in the GTCs.